Customer Satsifaction: A Phone JOI

28:05 JOI Jun 22, 2022 15 comments 9150 1367

Download (25 MB, MP3)

I understand your concerns, sir, and I do apologize, but there's nothing more I can do.

Well, perhaps there is something I can do to ensure your satisfaction...


Comments

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  • LoganWynnWales090 on 2022-10-02 19:39:31 (UTC)

    “Outside there's a box car waiting Outside the family stew Out by the fire breathing Outside we wait till face turns blue

    I know the nervous walking I know the dirty beard hangs Out by the box car waiting Take me away to nowhere plains

    There is a wait so long (So long, so long) You'll never wait so long

    Here comes your man Here comes your man Here comes your man

    Big shake on the box car moving Big shake to the land that's falling down Is a wind makes a palm stop blowing A big, big stone fall and break my crown

    There is a wait so long (So long, so long) You'll never wait so long

    Here comes your man Here comes your man Here comes your man Here comes your man

    There is a wait so long (So long, so long) You'll never wait so long

    Here comes your man Here comes your man Here comes your man Here comes your man…🖤”

  • Lazarus on 2022-06-28 22:37:50 (UTC)

    I get the feeling that one day I’m going to be on the phone with some sort of customer support and they’re going to ask me “is there anything else I can help you with?” and this audio is going to pop into my mind 😂

    Joking aside, great work Eve.

    • A Eve on 2022-07-10 19:55:40 (UTC)

      That's exactly what I hoped 🤣

  • Matthew on 2022-06-27 01:08:30 (UTC)

    I felt like she went the extra mile to alleviate his stress levels, she was so understanding considering the verbal abuse she was getting I really think she should get a promotion or special accommodation for doing things outside normal parameters, customer care is very high on their agenda now I feel 🏆🏆🏆🏆

    • A Eve on 2022-07-10 19:55:12 (UTC)

      It would put us right at the top on Yelp! xx

  • ArthurWynne on 2022-06-25 17:38:51 (UTC)

    I was on the phone with my bank the other day. And it played out almost exactly like this! (well, the start did haha) I guess you were reading my mind! What an awesome and original idea for a JOI! Shame all call centers don't offer this service! Wonderful stuff, Eve x

    • A Eve on 2022-07-10 19:54:54 (UTC)

      haha I hope all my listeners think of this audio the next time they get put through the ringer by a bank call centre employee!

  • Aretoo2738 on 2022-06-25 05:50:59 (UTC)

    Eve, what are you doing, listening to my last call to the customer service line? The first part was spot on, the second part was a little different… As always you do a perfect job capturing the world as it is and the world as we wish it was! Please continue to be my customer service representative of choice! Or better yet, just continue to be my Eve! ❤️😍

    • A Eve on 2022-07-10 19:54:24 (UTC)

      Can you tell I've spent some hellish hours on the phone to banks lately :P

  • CharlieRomeoLima on 2022-06-24 06:14:21 (UTC)

    An interaction well worth the extra 25 minutes on hold.

    For personalized attention, a polite but firm refusal to take verbal abuse from a frustrated client, a fun sense of humour and a uniquely satisfying approach to resolving all relevant vexations, this agent gets a rating of ⭐⭐⭐⭐⭐❗

    • A Eve on 2022-07-10 19:53:59 (UTC)

      Yay! I might just get that raise now!

      This is how Rogers should have handled the numerous complaints they must have received over the past few days :P

      • CharlieRomeoLima on 2022-07-12 22:21:17 (UTC)

        Absolutely! I suppose this disruption was so major it made international headlines. I can't say I'm keen on Rogers acquiring Shaw, my ISP, after this unless they seriously robustify their network resilience. Besides, it'd be better for consumers here if there were more competitors instead of further consolidation among the Big Three telecoms.

        • A Eve on 2022-07-21 13:11:44 (UTC)

          they might be going that way, after that disaster. I saw a funny tweet that said "Running Up that Hill is #1, Metallica has a new album out, there's no mobile phones or internet - Canada hasn't been this close to 1986 since 1987" 😂

  • SamuelXD on 2022-06-23 01:45:53 (UTC)

    Oooohhhh, phone sex is highly underrated!!! I also loved the giggles and the humour was great, since I giggled a few times as well 😊

    • A Eve on 2022-07-10 19:53:19 (UTC)

      I'm glad you enjoyed it :P