Customer Satsifaction: A Phone JOI

28:05 JOI Jun 22, 2022 4 comments 1418 271

Download (25 MB, MP3)

I understand your concerns, sir, and I do apologize, but there's nothing more I can do.

Well, perhaps there is something I can do to ensure your satisfaction...


Comments

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  • ArthurWynne on 2022-06-25 17:38:51 (UTC)

    I was on the phone with my bank the other day. And it played out almost exactly like this! (well, the start did haha) I guess you were reading my mind! What an awesome and original idea for a JOI! Shame all call centers don't offer this service! Wonderful stuff, Eve x

  • Aretoo2738 on 2022-06-25 05:50:59 (UTC)

    Eve, what are you doing, listening to my last call to the customer service line? The first part was spot on, the second part was a little different… As always you do a perfect job capturing the world as it is and the world as we wish it was! Please continue to be my customer service representative of choice! Or better yet, just continue to be my Eve! ❤️😍

  • CharlieRomeoLima on 2022-06-24 06:14:21 (UTC)

    An interaction well worth the extra 25 minutes on hold.

    For personalized attention, a polite but firm refusal to take verbal abuse from a frustrated client, a fun sense of humour and a uniquely satisfying approach to resolving all relevant vexations, this agent gets a rating of ⭐⭐⭐⭐⭐❗

  • SamuelXD on 2022-06-23 01:45:53 (UTC)

    Oooohhhh, phone sex is highly underrated!!! I also loved the giggles and the humour was great, since I giggled a few times as well 😊